The nice thing about all these is every new situation we face gives us the opportunity to develop and learn new ways of using our own resources in order to take control of the situation. Sometimes we have to try again and again because our first efforts do not work. But persistence helps us discover ways to overcome these problems. And when a similar situation is encountered in the future, we find it easier to resolve because of what we learned in the past.

However, there are times when we encounter a change or a a problem that seems beyond our capacity to cope. When a problem is overwhelming, or when our support system, either internal or external (family, friends, etc.), does not work, we are thrown off balance. This is called a crisis.

For a crisis counselor, since this is inevitable in any person’s life, it is imprtant to always be ready to be called upon to help during a time of crisis. These things should be anticipated and expected to occur.